- Getting Started
Concerns about the availability and quality of technical support are common. ILS are critical to the function of libraries, and administrators must be confident that they can solve problems quickly when they occur. The good news is that technical support options for open source are generally just as good or better than that of proprietary systems.
Road to self sufficiency: Many libraries start with a support vendor, then as their staff develops the necessary skills, they lessen their dependence on the vendor.