Visit our Facebook PageVisit our Youtube channel

Text Resize

-A +A

Evergreen Technical Support

Concerns about the availability and quality of technical support are common.  ILS are critical to the function of libraries, and administrators must be confident that they can solve problems quickly when they occur. The good news is that technical support options for open source are generally just as good or better than that of proprietary systems.

  • Support vendors are available who will provide varying levels of support ranging from complete migration and maintenance to consulting about specific problems.
  • Community resources are also available in the form of mailing lists, wikis, IRC (Internet Relay Chat), and other sources.
  • The Evergreen community can provide documentation, training materials, and troubleshooting expertise backed up by personal experience.

Road to self sufficiency:  Many libraries start with a support vendor, then as their staff develops the necessary skills, they lessen their dependence on the vendor.