Evergreen Technical Support

Concerns about the availability and quality of technical support are common.  ILS are critical to the function of libraries, and administrators must be confident that they can solve problems quickly when they occur. The good news is that technical support options for open source are generally just as good or better than that of proprietary systems.

  • Support vendors are available who will provide varying levels of support ranging from complete migration and maintenance to consulting about specific problems.
  • Community resources are also available in the form of mailing lists, wikis, IRC (Internet Relay Chat), and other sources.
  • The Evergreen community can provide documentation, training materials, and troubleshooting expertise backed up by personal experience.

Road to self sufficiency:  Many libraries start with a support vendor, then as their staff develops the necessary skills, they lessen their dependence on the vendor.

Evergreen Vendors

This list is maintained for informational purposes only and no endorsement of any support vendor is intended. A list of Evergreen support vendors is also maintained by the Evergreen Project. If you are a vendor and would like to be added to the list, please use our Contact Form. Other feedback about vendors can be left in our forums.

Evergreen Documentation

This is the official page of Evergreen documentation. It includes information about current supported versions (2.1 and 2.0), versions under development (2.2), and older versions (1.6). Each resource is available in HTML and PDF format. There is also a style guide for Evergreen contributors and a link to report errors. The documentation for the most current version in use (2.1) includes information about the following topics:

  • Public Access Catalog: This section describes the basic catalog, advanced search topics, patron account tools, and the development of custom guides and tutorials.
  • Core Staff Tasks: This section addresses topics such as using the staff client, circulation, acquisitions, cataloging, the booking module, and the serials module.
  • Administration: This section provides information about system requirements and hardware configurations, installing the Evergreen server, upgrading Evergreen to 2.1, server operations and maintenance, migrating data, and other administrative functions.
  • Reports: This section describes how to create and share reports, folders, and templates.
  • A detailed glossary concludes the documentation.

Evergreen Resources

There are many resources available on the web, and this page categorizes many of them below. Select the tab for the types of information you are interested in to see relevant links.

Evergreen Screencasts

The following screencasts document the process of installing Evergreen in Debian Linux:

OpenSRF Installation Screencasts

Evergreen Installation Screencasts