Koha Technical Support

Some of the most important questions many have about open source software concern the availability and quality of technical support. ILS are critical to the function of libraries, and administrators must be confident that they can solve problems quickly when they occur.

Koha ILS users have several support options. Several vendors are available who will provide varying levels of support ranging from complete migration and maintenance to consulting about specific problems. Community resources are also available in the form of mailing lists, wikis, IRC (Internet Relay Chat), and other sources. The Koha community can provide documentation, training materials, and troubleshooting expertise backed up by personal experience. LibLime also offers its own documentation.

One of the purposes of OSS ILS is to become self sufficient, to create a situation in which the library no longer needs vendors in relation to their ILS. To reach this goal many libraries have a contract with a support vendor when they first migrate to open source. This allows libraries time for their staff to become comfortable with the new system and to develop the skills necessary to maintain the OSS ILS independently.

 

Koha Vendors

This list is maintained for informational purposes only and no endorsement of any support vendor is intended. A list of Koha support vendors is also maintained by the Official Website of Koha Library Software. If you are a vendor and would like to be added to the list, please use our Contact Form. Other feedback about vendors can be left in our forums.

Koha Documentation

The official Koha community documentation website includes manuals and release notes for the several recent versions of Koha. The most current manual includes information about the following topics:

  • Administration, including global system preferences, basic parameters, patrons and circulation, catalog administration, and acquisitions.
  • Tools, including news, a label creator, a patron card creator, a calendar with holidays, comments and reviews, tag moderation, profiles, MARC records, patron images, a task scheduler, notices, inventory, and batch item modification and deletion.
  • Patrons, including adding a patron, adding a staff patron, changing patron permissions and information, and patron search.
  • Circulation, including checking out, renewing, checking in, distributing messages, placing holds, completing transfers, performing fast-add cataloging, tracking use, book cart locations, self checkout, and offline circulation.
  • Cataloging, including bibliographic records, item records, authorities, and cataloging guides.
  • Serials, including adding subscriptions, receiving issues, creating a routing list, claiming late serials, checking serial expiration, and renewing serials.
  • Acquisitions, including vendors, placing orders, claiming late orders, and budget and fund tracking.
  • Creating lists and carts.
  • Reports, including custom reports, statistics, and a report dictionary.
  • The OPAC, including search results, bibliographic records, lists and carts, placing holds, enhanced content, patron accounts, and purchasing suggestions.
  • Searching, including advanced searching, a guide to searching, and search indexes.
  • About Koha, including servers and Perl modules.
  • An implementation checklist, including data migration, various configurations, and going live.
  • SOPAC2 installation, including an introduction, installation, and harvesting records.
  • Cron jobs.
  • Web services.
  • Using the server.

There is also available documentation through LibLime Koha. A general manual, a manual about receipt templates, and a manual about placing holds are available for download.

The Koha Wiki also offers its own documentation page on several additional topics.

Koha Resources

There are many resources available on the web, and this page categorizes many of them below. Select the tab for the types of information you are interested in to see relevant links.